This Netflix employee just raised the bar for awesome customer service screenshot | VentureBeat

Posted: November 15, 2013 in Scifi
Tags: , ,

There are times like this where one true geekiness just spills out into the real world. Some people will get your references and others will just scratch their heads and just look at you as if you’re speaking another language. Still, when those encounters occur, we need to savor those moment and I can’t think of a better example than this. I am going to cut to the chase and post the Netflix customer service screenchat pic. This speaks to me deeply. Kudos, Netflix, kudos.

netflix-customer-support 1

Usually conversations with customer service representatives are pretty bland, or even painful if you’re trying to resolve a problem. As it turns out, this isn’t always true when dealing with Netflix.Yesterday Netflix subscriber Norm contacted the company about a problem he was having with an episode of Parks and Rec. In the middle of the episode, the video player would get stuck in a “temporal loop” that continuously played the last three seconds — sort of like an unintentional YTMND page. Netflix service rep Michael responded by introducing himself as “Captain Mike of the good ship Netflix” and then asked which member of the crew he was speaking with. “Lieutenant” Norm took the bait, responding as if he was a ranking Star Fleet officer from Star Trek.

via This Netflix employee just raised the bar for awesome customer service screenshot | VentureBeat.

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